Editor’s Note–TFF Issue 28

Root cause analysis is important. Years ago, I owned a Chevy S-10 pickup truck. It had a rotted tailgate; it shifted like I was trying to push a toothpick through modeling clay; and it would occasionally send perfume bursts of gasoline fumes into the cab when the fuel injectors malfunctioned. But I thought it was […]

Advantage: Humans

During training for my employer’s new integrated workflow management system, I had to view a bunch of pre-recorded videos. These videos navigated through various screens I was likely to encounter, highlighted relevant sections of each screen, and displayed pop-up text to describe what I was seeing and provide context. The first time I viewed these […]