Editor’s Note–TFF Issue 28

Root cause analysis is important. Years ago, I owned a Chevy S-10 pickup truck. It had a rotted tailgate; it shifted like I was trying to push a toothpick through modeling clay; and it would occasionally send perfume bursts of gasoline fumes into the cab when the fuel injectors malfunctioned. But I thought it was […]

Karmic Target

Why do retail workers immediately go on the defensive when something goes wrong during a transaction? If my card is declined or an item rings up wrong, it’s as if they feel I’m one second away from pulling out a gun and shooting them in the head. Many times, I feel like I am one […]